Boutiq

Shipping & Returns

Shipping & Returns Policy

Last Updated: 09/03/2026
 
BTQ V5 (“we,” “our,” or “us”) operates btq-v5.com and sells vaporizer hardware and related products. Because we sell products that may contain or be associated with hemp-derived cannabinoids and vaping components, our shipping and returns processes are governed by strict federal and state regulations, including the Prevent All Cigarette Trafficking (PACT) Act.
 
Please read this policy carefully before placing an order.

1. Age Verification & Adult Signature Requirement (21+)

You must be 21 years of age or older to purchase products from BTQ V5.
 
  • At Checkout: We use third-party age verification services to confirm that the billing and shipping information you provide belongs to an individual who is at least 21 years old. Orders that fail age verification will be automatically cancelled and refunded.
  • At Delivery: All shipments require an adult signature (21+) upon delivery. The carrier will not leave packages unattended. The person signing for the package must present a valid, government-issued photo ID proving they are 21 or older.
  • Failed Delivery: If no adult is available to sign for the package after the carrier’s attempted deliveries, the package will be returned to us. You will be responsible for any re-shipping costs.
 

2. PACT Act Compliance & Shipping Carriers

BTQ V5 ships in full compliance with the Prevent All Cigarette Trafficking (PACT) Act and all applicable state and local laws governing the shipment of vaporizer products and hemp-derived cannabinoids.
 
  • No USPS: The United States Postal Service (USPS) is federally prohibited from shipping vaporizer products. We do not ship via USPS.
  • Approved Carriers: We use PACT-compliant private carriers and specialized logistics providers that are authorized to transport vaping products and hemp-derived goods. .
  • Reporting: As required by the PACT Act, we maintain records of all shipments and report to the appropriate federal and state authorities as mandated.
 

3. State & Jurisdiction Restrictions

Hemp-derived cannabinoids (including THCA) and vaporizer hardware are subject to varying state laws. We cannot ship to states or municipalities where the sale, possession, or shipment of these products is prohibited.
 
  • Restricted States: At checkout, our system will block shipping addresses located in jurisdictions where our products are prohibited.
  • Customer Responsibility: It is your sole responsibility to understand and comply with the laws in your specific jurisdiction regarding the purchase, possession, and use of hemp-derived cannabinoids and vaporizer hardware. BTQ V5 does not provide legal advice.
  • International Shipping: We currently ship only within the United States. We do not ship internationally.
 

4. Order Processing & Shipping Times

  • Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding federal holidays). Orders placed after 2:00 PM EST, on weekends, or on holidays will be processed the next business day.
  • Shipping Time: Once your order is handed off to the carrier, standard delivery typically takes 3–7 business days, depending on your location. Expedited shipping options may be available at checkout.
  • Tracking: You will receive a tracking number via email as soon as your order ships. Please allow up to 48 hours for the carrier’s tracking system to update.
 

5. Returns Policy

Due to the nature of vaporizer products, health and safety regulations, and PACT Act compliance, BTQ V5 enforces a strict returns policy.
 

A. Non-Returnable Items

The following items cannot be returned or exchanged once shipped:
  • Opened or used vaporizer devices, cartridges, or disposables. For hygiene and safety reasons, we cannot accept returns on any product that has been opened, unsealed, or used.
  • Hemp-derived oil, THCA, or cannabinoid products. Due to federal and state regulations regarding the transport of hemp-derived goods, we cannot accept returns of any product containing oil, extract, or cannabinoid content.
  • Products purchased during final sale or clearance events.
 

B. Returnable Items (Unopened & Defect-Free)

You may request a return for unopened, unused, and sealed hardware or accessories within 14 calendar days of delivery. The item must be in its original packaging with all seals intact. You are responsible for return shipping costs.
 

C. Defective or Damaged Items

If you receive a product that is defective, damaged during shipping, or materially different from what was ordered, you are eligible for a replacement or refund.
 
  • Report Window: You must report the issue to our support team within 48 hours of delivery.
  • Required Evidence: Please provide clear photographs or video showing the defect or damage, along with your order number.
  • Resolution: Upon verification, we will issue a replacement or a full refund (including original shipping costs). You may be asked to return the defective item using a prepaid shipping label provided by us.
 

6. Refund Policy

  • Approved Refunds: Once we receive and inspect a returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Non-Refundable Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
  • Chargebacks: Filing a chargeback without first contacting our support team to resolve the issue may result in your account being flagged and future orders being denied.
 

7. Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, BTQ V5 is not responsible for lost or stolen items. If your tracking shows “Delivered” but you have not received the package, please contact the carrier directly. We recommend requiring a signature at delivery (which is mandatory for our products) to prevent porch theft.
 

8. Contact Us

If you have any questions about shipping, returns, or your order status, please contact our support team:
 
  • Support Email: sales@btq-v5.com
  • Contact Page: Contact Us
  • Response Time: We aim to respond to all inquiries within 24–48 hours during business days.
 
These statements have not been evaluated by the Food and Drug Administration. The products sold on this site are not intended to diagnose, treat, cure, or prevent any disease.
 
BTQ V5 (btq-v5.com) operates in compliance with the PACT Act and applicable state regulations. We do not ship to restricted jurisdictions.